Reliability matters

Our success comes from the people we serve. Our reputation comes from our ability to understand what our clients need. Our strength comes from delivering on promises. Our commitment to the industry means our clients come first.

High Resolution Video Recording

Intrusion Detection Systems

Access Control Solutions

Intercom Entry Systems

Consultancy

System Maintenance and Loss Prevention

We specialise in new builds, expansions, upgrades and maintaining existing equipment

We offer detailed site inspections, no obligation quotes and delivery guarantees

Get In Touch

We specialise in new builds, expansions, upgrades and maintaining existing equipment

We offer detailed site inspections, no obligation quotes and delivery guarantees

Click to call

System Maintenance and trouble shooting some common problems

If yoiu are experiencing basic issues with your security system here are a few pointers that may help. 

Power Issues

As always with electrical equipment if you are not comfortable with system diagnosis or you are just not sure its probable best to keep safe and let a professional technician do the diagnosis.

Before you do though you can do a few things first.

1. Is the system turned on. If you can smell a burnt smell turn off the wall socket straight away.  This would be the worst outcome. 

2 Test the wall socket has the correct voltage (240VAC)

3. Test the power lead by swapping it with another (if able)

4. Replace the failed power supply

If the issue remains stubborn it may be time to consider reaching out, we may be able to help. 

 

Network Issues

We can write a book on this topic and might just do that one day. Networking if done incorrectly may causse a multitude of problems it can also leave your connection vulnerable to unwanted traffic.

If you have upgraded your network router, Modem or internet security fire wall settings you may need a technician to reconfigure your security network. A basic rule of thumbe is

1. Check to see if your device is plugged in to the network and if it is communicating. You should do this from inside your modem configuration suite.

2. Check if the internet connection is solid

3. Look for any data traveling through the network (between cameras and Recorder.)

4. Disconnect the service from your device and reconnect it after a short period.

5. Considering your modem hasn’t been upgraded since your system was installed. APP not linking up correctly. or you cant see your system from outside your own network. Turn off your Phones WiFi and try logging in.

Network issues can sometimes be the result of a server upgrade or an external issue beyond any ones control. At this stage contact the company that installed your system. They would be well positioned to help you.

 

Security_consultancy

Security Consultancy Service

We offer a unique service to the market. With many years in the security sector under our belts our technicians have developed a wealth of knowledge that only comes with time on the cold face.

When security matters there is no equal. Knowledge and experience count for everything. Our clients deserve the best, we keep abreast of industry evolution and advancements so they don’t have to.

Benefit from our time in this industry,

Book a Consultant

We are just a click of a button away to help you out with your security concerns

Click to call

We are just a click of a button away to help you out with your security concerns

 

What People Are Saying

The guys from Spider were here on time and had my system back up in no time.
Thanks Garry and James
Walter W

Hervey Bay

We feel a lot more secure now. Thank you for all the work it took to get the cables into place.

Fantastic work. We love the App on our phones

Anne W

Bay Side

The system came together and was better than we thoght it woud be.

The techs were very neat and tidy and showed us exactly how to use the cameras before they left.

Daphne C

Surfers Paradise

I have been using SPIDER Security for almost 9 years and have nothing but praise.
They always turn up when promised and are a pleasure to work with.

Colin P

Brisbane

We asked for a lot and these guys delivered. 

Happy to recomend you SPIDER, Well done.

Ivan H

West End

Spider Security helped secure our new property with a front gate intercom and a complete camera system and alarm.
It was a big job and they were here for a few days but when they left the system was working as promised it would.

Thanks guys great job, happy to pass your numbers on

Randle

W, South Brisbane

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Office

Redland Bay
Queensland Australia

Hours

M-F: 08:00 – 17:00
S-S: Closed

Call Us

1300 774 330